Shipping Policy
Shipping Information
At Kelmorvia, operated by Ningbo Jiyue Guangfeng Technology Co., Ltd., we aim to keep our shipping information clear and easy to understand.
We coordinate with logistics providers and fulfillment partners to prepare and deliver customer orders.
Order Processing Time
Orders are generally processed within 1โ5 business days after payment is confirmed.
The processing period starts once payment confirmation has been received. Preparation times may vary due to order volume, public holidays, promotional events, product availability, or other factors affecting fulfillment.
When your order is dispatched, we will send a shipping confirmation email with tracking details.
Estimated Delivery Time
Following dispatch, the estimated shipping time is 10โ20 business days.
Please allow for both the order processing period and the shipping period when estimating when your purchase will arrive.
Delivery estimates may be affected by the destination, local delivery services, customs procedures, carrier operations, and other circumstances outside our reasonable control.
Shipping Fees
We currently offer standard shipping at a fee of $2.99 USD.
The final shipping charge will be shown at checkout before you complete payment.
Fulfillment and Shipping Origin
Your order may be prepared and shipped from our facilities or those of our fulfillment partners.
The shipping origin depends on product availability, inventory location, and the delivery destination. As these arrangements may vary, we do not guarantee a particular dispatch location for every order.
Order Tracking
Once your order has shipped, you will receive an email containing the relevant tracking information.
Please allow some time for the carrierโs tracking system to display its initial updates.
If you need assistance with tracking your shipment, contact us at service@kelmorvia.com.
International Shipping
International delivery is available to supported destinations.
Availability depends on destination restrictions, carrier coverage, and logistical conditions. If we cannot arrange delivery to your address, our support team will contact you to discuss the available options.
Delayed or Missing Packages
Please get in touch if your tracking has not changed for an extended period, your delivery is significantly delayed, or you believe your package may be missing.
To help us investigate, provide:
- Your order number.
- Your tracking number.
- Any relevant shipment details.
Our team will review the available information and assist you based on the circumstances.
Changing Your Delivery Address
If you need to update your shipping address, contact us promptly after placing your order.
Address changes may only be requested before processing or shipment preparation begins. Once the package has been dispatched, we may be unable to change its destination.
Providing Shipping Details
You may use a shipping address that differs from your billing address.
Please check that your recipient details and delivery address are accurate and complete before submitting your order.
Processing Schedule
Orders are prepared on regular business days.
Purchases made on weekends or public holidays will normally enter processing on the next available business day.
Contact Information
Brand Name: Kelmorvia
Company Name: Ningbo Jiyue Guangfeng Technology Co., Ltd.
Customer Support Email: service@kelmorvia.com
Phone: 13757497959
Registered Business Address: Unit 10-2-4, Block 3, Nos. 677, 685 and 687 Changxing Road, Jiangbei District, Ningbo City, Zhejiang Province